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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Join the Family Firm

Young person interested in getting involved?

If you are aged 16-25 and have been through the care system, extra support is available via Family Firm to help you into employment, training or further education.

care experienced young people -group

How does it work?

Leaving school and finding a job can be a tricky and confusing time for young people. Emma Aeppli, Family Firm Coordinator works with you to help identify career paths that interest you. Based on your aspirations and goals, Emma can set up a work placement and offer good, realistic advice on anything job-related. Other support can include training, working on your confidence and support with applying for jobs. Everything will depend on your individual circumstances and needs.

What options are available?

  • work experience placements tailored to your individual goals that last as long or as little as is beneficial
  • advice and personalised support to access local training and employment opportunities
  • support with transition to Further and Higher education

 

What are the benefits of getting involved?

We've seen many young people flourish as a result of getting support from Family Firm.  You have an opportunity to gain valuable work experience in areas that interest you: helping build confidence, grow your skills and get on the first rung of the career ladder.


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