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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Roads and Lighting

Gritting self-help

Not everyone is on a gritting route. Our winter team don't have the resources to grit all roads and paths in East Renfrewshire so find out about gritting self-help measures you can take to help keep your paths and pavements safe.

Road in winter

Priority is given to major routes including main roads, bus routes and fire stations. 

After these roads have been cleared we will try to get to other locations. 

In the meantime, here's what you can do:

Find your nearest grit bin

We have 334 grit bins across East Renfrewshire. Find your details of your nearest bin.

Online map: grit bin locations and gritted routes

You can also collect your own supply from our depot in Carnwardric Road, Thornliebank. You need to bring your own container.

When to grit

Treat your paths and pavements before ice or snow strikes.

Check the weather forecast on a regular basis. Get ready to treat your roads and pavements as soon as you know ice or weather is forecast.

You should try to spread the grit before the temperature reaches 0 °C and ice starts to form.

Rain washes grit away. So if it rains after you've gritted, you will need to re-grit the area.

How much grit to use

A tablespoonful of grit is enough to treat a square metre. So a couple of handfuls of grit should be enough to treat a driveway or the pavement outside your home.

Use grit sparingly. Piles of undissolved grit could cause people to slip or trip. You'll also run out of supplies much quicker.

Gritting tips

  • If you cannot grit before ice or snow strikes, do it as early in the day as possible to give the salt a chance to work. It can take at least an hour for the ice or snow to start to melt.
  • If you don't have grit or rock salt, you can use household salt. Although please note household salt isn't as effective and you might need to use more.
  • Don't use water. It might re-freeze and turn to black ice.
  • Pay particular attention to steps and steep pathways.
  • If you are shovelling snow, be careful the piled snow doesn't cause a hazard somewhere else.

Keep stocked up

We fill out grit bins on a regular basis and aim to re-stock all bins before a forecast of bad weather.

If your grit bin is running low, please let us know as soon as possible.

Phone

Customer Services: 0141 577 3001

Email

 roads@eastrenfrewshire.gov.uk

Don't forget you can collect supplies from our Thornliebank depot. You can also buy your own grit or rock salt from most supermarkets and DIY shops

 

 

 

 

 


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