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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Bins, recycling and rubbish

Report fly-tipping

Fly-tipping is illegal dumping. It's also a criminal offence. Report fly-tipping online.

What you can report

  • fly-tipping in a public place

Tell us:

  • location of fly-tipping
  • type of fly-tipping

You can also upload a photo. This will help us to resolve the issue quicker and easier.

Report fly-tipping

We don't remove fly-tipping from private property. In this case, we'll contact the land owner and ask them to remove the items.

Ring and Report helpline

You can also report fly-tipping by calling our Ring and Report helpline.

Call 0800 013 0076.

Lines are open 24 hours a day. Calls are free and confidential.

Fly-tipping fines

Fly-tipping is a criminal offence.

If you are caught fly-tipping you could be fined up to £10,000. You could us face up to 6 months in prison.

Contact us



0141 577 3001

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