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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Community Information

Big Lottery

Information on Big Lottery funding.

BIG Lottery logo

The BIG Lottery is a great source of grant funding for community projects.  

They provide many funding programmes including:

Investing in Communities

  • Bringing real improvements to Scottish communities, tackling need and addressing inequalities.

Awards for all Scotland

  • A simple small grants scheme making awards of between £500 and £10,000.

Communities Spaces Scotland

  • Bringing communities in Scotland together to enjoy their local spaces and places.

2014 Communities 

  • Building a lasting legacy for communities across Scotland.

Growing Community Assets

  • Enabling communities to have more control and influence over their own future through owning physical assets.

For more information on BIG Lottery funding visit their website:

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