Schools Survey 2009

Please take a few moments to tell us what you think about our facilities.  We are very keen to improve our services and your answers can help us achieve this.  

Please complete our ethnic monitoring questionnaire section of the form.  This helps to ensure that the Council’s Equal Opportunities policy is being applied effectively – this is for monitoring purposes only.  If you prefer not to answer a question please leave the appropriate boxes blank.

Step 1: School facilities

General appearance and decor
Lighting
Cleanliness
Heating and ventilation
Furniture and equipment
Toilets - cleanliness
Toilets - supplies (soap, paper, etc)
Ease of booking the hall
General helpfulness of staff
Communication with staff
Support / information from staff

Step 2: Hall visit

Access to the hall/room

Did you get access to the hall/room at your booked time?

Set up of the hall

Was the room set up the way you requested?

Views on the current charges

What are your views on the current charges for the accommodation?





Changes in the quality of service

Have you noticed any changes in the quality of the service provided over the past year or so?

What do you like?
What do you dislike?
Suggestions

Step 3: Let Us Know System

Pre-paid leaflets

Are you aware of the Let Us Know System which gives you the opportunity to comment on, complain about or make a suggestion on any of the services provided by East Renfrewshire Council using pre-paid leaflets?

Bookings

Are you aware that bookings/let forms must be submitted to our office at least 2 weeks prior to your event?

Credit card payments

Would you be interested in paying by direct debit or by credit card?

Our service

How did you hear about our service?


Step 4: Equalities monitoring questionnaire


In line with East Renfrewshire Council’s commitment to equalities, as a service provider and an employer, we are continually trying to ensure that all service users receive fair and equitable treatment.

Like other local authorities, the Council has legal duties to promote equalities and eliminate discrimination through measures such as monitoring our services for equality.

To assist us in fulfilling those duties and the Council’s commitment to fair service delivery, we would be glad if you could complete the monitoring form below.

The information you provide will be treated with the utmost confidence and will be used for monitoring and service improvement purposes only.

No personal information, such as your name and address will be used in compiling statistical reports.

Your assistance is greatly appreciated.

Please select one for sections A to C then choose one section from D to H and select the appropriate boxes to indicate your ethnic or national background.

Section A

Please select the appropriate box to indicate your sex.

Section B

Are you a disabled person?

Section C

Please select the appropriate box to indicate your age.


What is your ethnic group?

Section D


Section E

Section F



Section G


Section H


Council Headquarters, Eastwood Park, Rouken Glen Road, Giffnock, G46 6UG.

General Enquiries: 0141 577 3001

Opening hours: 8:00am to 6:00pm Monday to Friday (excluding public holidays)