How to get in touch, our opening hours and dates of public holiday closures.
If you have an enquiry, it's easier than ever to get in touch with us by phone, email, in person and by post. We have longer opening hours for face-to-face and telephone enquiries, or you can use email: firstname.lastname@example.org.
You can also access a number of services and forms online, 24/7.
No matter how you choose to contact us, you can expect efficient, effective and helpful service. Our customer first team can help you with requests for services and information - and if they can't, they'll find someone who can.
If you have any complaints about council services, you can use our complaint procedure.
Switchboard: 0141 577 3000
General enquiries: 0141 577 3001
Council tax enquiries: 0141 577 3002
Social work: 0141 577 3003
Text phone: 0141 577 4870
Our most popular online services are available in one location: Pay | Book | Apply | Report
Monday to Friday, 8.00am to 6.00pm
Libraries and sports centres:
Our offices will be closed on the following dates:
- Friday14 April 2017 (Good Friday)
- Monday 17 April 2017 (Easter Monday)
- Monday 1 May 2017 (May Day)
- Monday 29 May 2017
- Friday 22 September 2017
- Monday 25 September 2017
- Monday 25 December 2017
- Tuesday 26 December 2017
If you require an emergency council service out of hours or during public holidays, please contact the services below:
If you require to speak to a social worker urgently please contact our Social Work Standby Service on 0300 343 1505
If you require an emergency repair, please contact the 24 hour repairs 'out of hours' repairs service on 08080 031 601
If you are homeless or threatened with homelessness please call 0800 052 0180
Roads and lighting
For roads and lighting faults including flooding - please call 0800 373 635
To report a dangerous building or structure, out of hours, please contact 0141 577 3556. This number is for emergencies only.
In the case of an emergency registration situation please contact 07798 875 297 or contact Giffnock or Barrhead Police station
East Renfrewshire Domestic Abuse Project can be contacted on 0141 876 9566 during the festive holidays
Ring and report anti-social behaviour
Call the anti-social helpline free on confidentially on 0800 013 0076
We have two service centres where you can receive face-to-face service, information and assistance from our Customer Service Team. Details for each centre can be found in the contacts area.
Tell us what you think of the website
At East Renfrewshire Council we want to keep improving our website, tell us what you think by completing our Website Survey.