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Our Customer Service opening hours will change from 3 April 2017. Opening hours will be 8.45pm - 4.45pm, Monday to Friday. The Payment Centre hours will be 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9am - 5pm Monday to Friday. Live chat 

Contact us

How to get in touch, our opening hours and dates of public holiday closures.

If you have an enquiry, it's easier than ever to get in touch with us by phone, email, in person and by post. We have longer opening hours for face-to-face and telephone enquiries, or you can use email: customerservices@eastrenfrewshire.gov.uk

You can also access a number of services and forms online, 24/7.

No matter how you choose to contact us, you can expect efficient, effective and helpful service. Our customer first team can help you with requests for services and information - and if they can't, they'll find someone who can.

If you have any complaints about council services, you can use our complaint procedure.

Telephone:

  • Switchboard: 0141 577 3000

  • General enquiries: 0141 577 3001

  • Council tax enquiries: 0141 577 3002

  • Social work: 0141 577 3003

  • Text phone: 0141 577 4870

Online

Our most popular online services are available in one location: Pay | Book | Apply | Report

Opening hours

Monday to Friday, 8.00am to 6.00pm

Libraries and sports centres:

Public holidays

Our offices will be closed on the following dates:

  • Friday14 April 2017 (Good Friday)
  • Monday 17 April 2017 (Easter Monday)
  • Monday 1 May 2017 (May Day)
  • Monday 29 May 2017
  • Friday 22 September 2017
  • Monday 25 September 2017
  • Monday 25 December 2017
  • Tuesday 26 December 2017

Out of hours and public holiday emergency contact details:

If you require an emergency council service out of hours or during public holidays, please contact the services below:

  • Social work
    If you require to speak to a social worker urgently please contact our Social Work Standby Service on 0300 343 1505

  • Repairs
    If you require an emergency repair, please contact the 24 hour repairs 'out of hours' repairs service on 08080 031 601

  • Homelessness
    If you are homeless or threatened with homelessness please call 0800 052 0180

  • Roads and lighting
    For roads and lighting faults including flooding - please call 0800 373 635

  • Dangerous building
    To report a dangerous building or structure, out of hours, please contact 0141 577 3556. This number is for emergencies only.

  • Registration services
    In the case of an emergency registration situation please contact 07798 875 297 or contact Giffnock or Barrhead Police station

  • Domestic abuse
    East Renfrewshire Domestic Abuse Project can be contacted on 0141 876 9566 during the festive holidays

  • Ring and report anti-social behaviour
    Call the anti-social helpline free on confidentially on 0800 013 0076

In person

We have two service centres where you can receive face-to-face service, information and assistance from our Customer Service Team. Details for each centre can be found in the contacts area.

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