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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

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Council tax online services

Payments, log on to your account or sign up for an account.

To pay your council tax or tell us about your recent move to, within or from East Renfrewshire you do not need to register for an online account.

Once you've received your first bill at the correct address you can register for an online account. An online account allows you to view your balance, check payments made and order copy statements.

You will need your council tax reference number.

Submit an application for Housing Benefit/Council Tax Reduction.

Tell us if you are moving address or if you have a change of tenants.

View your balance, payments and request copy bills.

Part of this process will require you to bring ID into our offices.

Apply for single person discount online.

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