Skip to content

Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Council performance, statistics and spending

How we save money

Information on how the Council has saved money

Efficiencies achieved

Like all other public bodies, East Renfrewshire Council is currently facing challenging economic times. It is estimated that East Renfrewshire Council will face a significant cut in funding over the next few years. This is unprecedented and it is clear that we will be faced with very hard choices over the coming months and years.

We have already started the hard work that is required to reduce the gap and meet the growing demand on services. As we go forward, our focus will be to continue to provide frontline services that deliver outcomes for local residents.

We have recognised through our updated Corporate Statement, Your Council, Your Future that it will be necessary for the Council to respond differently, to look at new ways to deliver services and to make further changes to the way we work internally. We need to share resource, skills, expertise and cost. We need to maximise savings through efficiencies to help protect frontline services. This includes finding ways to do more with less, doing things quicker and making better use of technology to modernise the way we work and give customers more modern ways to interact with us.

Our Public Service Excellence programme is helping us internally to prepare for change, to limit potential service cuts and to continue to maintain high standards of service delivery. Public Service Excellence is about increasing the pace of service improvement within our organisation and being more efficient in everything we do.

Efficiency Statement 2016/17

Councils are required to provide annual efficiency statements to COSLA each year.

The efficiency statement can be downloaded from the Related documents area of this page.


Help improve this webpage

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say





(Include if you would like a response to your feedback)