Emergencies
The Civil Contingencies Service is a joint service covering East Renfrewshire, Renfrewshire, Inverclyde and West Dunbartonshire, it is hosted by Renfrewshire Council. This is the emergency planning website for East Renfrewshire Council.

Emergencies planning
An emergency can be defined as an event or situation which threatens to impact human welfare or the environment.
Emergency events that could happen include:
- Weather - floods, snow, storms ice or heat wave
- Industrial - loss of power, heating or water; chemical or nuclear leak
- Disease - pandemic flu or animal disease
- Transport accident - road, rail, air or sea
- Public safety - fire or terrorism
When an emergency occurs, the emergency services are the first to deal with the situation. Local authorities assist the emergency services in certain situations.
Every local authority has an emergency planning team who create and implement plans to prevent and respond to emergencies. Emergency planning aims to prevent emergencies from occurring, and if the emergencies do occur, implement plans to reduce and control the threats.
For more information visit:
- Flooding
- Go in, stay in and tune in
- Prepare your home
- Prepare your business
- Prepare for winter
- Prepare your community (includes community risk register)
- Useful links in an emergency
Within your area, the emergency planning service is called the Civil Contingencies Service. This is a joint service which covers Renfrewshire, East Renfrewshire and Inverclyde councils.
For more information, contact:
Civil Contingencies ServiceRenfrewshire House
Cotton Street
Paisley
PA1 1WB
Telephone: 0141 618 7402
e-mail: ccs@renfrewshire.gov.uk
Out of hours emergency contact details
If you require an emergency council service out of hours or during public holidays, please contact the services below:
Social work
If you require to speak to a social worker urgently please contact our social work standby service on 0300 343 1505.
Repairs
If you require an emergency repair, please contact the 24 hour repairs 'out of hours' repairs service on 08080 - 031601
Homelessness
If you are homeless or threatened with homelessness please call 0800 052 0180
Roads and lighting
For roads and lighting faults including flooding please call 0800 373 635 for emergencies. If not posing a risk to the public, please report a lighting fault or report a road or pavement fault.
Dangerous building
Dangerous buildings or structures, out of hours - 0141 577 3556. This number is for building related emergencies only.
Registration services
In the case of an emergency registration situation please contact 07798 875 297 or contact Giffnock or Barrhead Police station.
Remember, in the case of an emergency
- Dial 999
- Follow the instructions of the emergency services
- Consider your own safety and the safety of others
- Check for injuries - remember to attend to yourself before helping others
- Try to stay calm
The emergency services are trained to check for your ICE number. Standing for 'In Case of Emergency', ICE allows the emergency service to contact someone. Carefully choose an ICE partner to put into your mobile (make it someone who knows your medical history) and save them as ICE1, and if you wish to include more than one person save them as ICE2, ICE3 and so on.