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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Think Green

Our environmental achievements

Since 2011/12, East Renfrewshire Council has successfully reduced our emissions by 27%.

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Carbon reduction targets

East Renfrewshire Council is one of just two out of 32 councils in Scotland to hit a major green target.

From We have reduced our carbon dioxide emissions from projects and activities by nearly 27% - 5,200 tonnes!

Since then we have made a further reduction of 10% - 1, 669 tonnes, a total of 6,870 tonnes!  This is equivalent to heating 2,200 average households for a year!

It puts us in line to more than match Scottish Government's ambitious target for the country as a whole, with the possibility of exceeding this target by 2020!


Environmental Achievements

  • We are a WWF Super Local Authority.
  • Almost 200 Council employees have signed up to the council's Cycle to Work Scheme.
  • 5 Electric Vehicle charge points have been installed throughout East Renfrewshire.
  • 'Recycling on the Go' bins have been placed in various high streets across East Renfrewshire.
  • Our Think Green campaign is gathering momentum and acts as a brand for all our green activities in the council and across East Renfrewshire.
  • We are beginning to train staff in Resource Efficient Scotland (RES) 'Green Champions' training.
  • We have recently signed up to the RES 'Resource Efficiency Pledge' scheme.

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