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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Equality and human rights

Equality and human rights

This informs all aspects of council life, from values to dealing with discrimination and harassment in employment and service delivery.

Equality, diversity and human rights

Equality and human rights are some of the core values of the Council and shape our approach to jobs, services and other aspects of life in East Renfrewshire. In working for equality and human rights, we are guided by the views of local people, the laws relating to equality and human rights and the changing world around us.

Equality report and equality outcomes

East Renfrewshire Council's first Equality Mainstreaming Report and Equality Outcomes was published on 30 April 2013 under the duty to publish equality outcomes and report progress.

The latest Equality and Human Rights report 2017-2021, setting out the Council's journey to embed equality and human rights considerations into our actions and our equality and human rights outcomes is available to view below:

pdf icon Equality and Human rights 2017-21 [939kb]

Since the above report was compiled, additional information about the diversity of our workforce has been collated and is available to view below:

pdf icon Equality Monitoring Data [249kb]

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