You are in: CHCP Homepage » Concerns About Care

Raise Your Concerns

If you have concerns about our services you can talk to your local Councillor. If you phone up the Council's headquarters you can ask them to tell you when and where you can meet her or him. Your Councillor may be able to act as a go-between for you and the appropriate manager.

You can also contact your local Member of Parliament or Member of the Scottish Parliament. directly or at their surgery - MP surgery  / MSP surgery

Many problems can arise because of a misunderstanding, and it’s often a good idea just to speak to the person you’ve been dealing with. Tell him or her what’s on your mind, and listen to what he or she says. If you’re not happy with the outcome of this, or you don’t want to talk to that person you can use the Council’s Complaints procedure to resolve the issue.

You should always complain in writing and keep a copy of your letter - and a note of when you complained. If possible, don’t just say what you didn’t like about the service you got - say what the CHCP would have to do to make you happy.

The Council's complaints procedure follows a three stage process, Stage 1 is the initial investigation and response to the issues you have raised, if you are unhappy with the response you can request that your complaint is reviewed by the CHCP Director (Stage 2), if you are unhappy with the outcome of this you can request that the complaint moves to a final Stage 3 at which point an independent Complaints Committee is convened to look at your complaint and make recommendations.

If you are still unhappy after the response to your complaint or if you feel you have been badly treated you can raise the issue with the Scottish Public Services Ombudsman,. The Ombudsman will only consider complaints if the issues raised have exhausted the three stages of the Council's complaints procedures.

The final Stage 3 element of the policy is only in relation to complaints about social work services.  If your complaint is in relation to CHCP health services after the Stage 2 (Director's Review) you can direct your complaint to the Scottish Public Services Ombudsman.

Make a Complaint

Your comments, complaints and compliments can help us to resolve any issues you have. We can improve areas of weakness and keep strengthening areas of good quality service.  We aim to deal with all complaints quickly, in a fair, confidential, consistent and effective way that improves our services.

The quickest and easiest way to complain is to contact the person you have been dealing with and tell them what the problem is.  However, there are variety of routes, which you can use to let us know about complaints you have about our services.