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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Children and families

Family First

Family First is a free confidential advice and information resource in East Renfrewshire for Families who need of a little bit of help.

What is Available?

  • Our aim is to provide support by working in partnership with families
  • We have an informal and friendly approach 
  • We can assist & enable you to access local services professional & voluntary, ensuring the children get the best possible start in life
  • Whatever you would like to speak about, our team can offer support & advice on issues surrounding school, health, home, money, parenting, and confidence building

Who can get help or who can get the service?

  • Families with children aged 0-8 years
  • Living in the East Renfrewshire area
  • No current social work involvement
  • Needing a little bit of help

How does a person access the service?

Call or email one of the workers:

Roslyn Graham
Tel/Text - 07800 712388
Lauren Horner
Tel/Text - 07393752547
Sam Cunningham
Tel/Text - 07393752548
Newton Mearns
May Blair
Tel/Text - 07800831721
Shona Taylor
Tel/Text - 07800712708


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