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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Bins, recycling and rubbish

Food and garden waste (brown bin)

When collections take place. What can be put in your brown bin. Report a missed collection. Request a replacement brown bin.

When is my brown bin emptied?

Report a missed collection

Request a replacement brown bin

Please be aware that one brown bin is emptied per household. if your bin is too heavy it may not be emptied.

Did you know that you can recycle your Christmas tree by placing this in your brown bin (where possible) or by placing it alongside your brown bin. This will be sent for composting and may be used to grow another tree.

Details about which items can and cannot be placed in your brown bin
Yes pleaseNo thanks

All cooked and uncooked food including:

  • Beans, pasta and rice
  • Cakes and pastries
  • Dairy products such as eggs and cheese
  • Fruit and vegetables
  • Meat and fish including bones
  • Tea bags and coffee grounds

Garden Waste:

  • Flowers / plants
  • Grass cuttings / weeds
  • Hedge clippings
  • Sawdust / wood shavings
  • Small branches
  • Liquids including oils and fats
  • plastic bags / liners, foil and cling-film
  • Soil / turf
  • Rubble / bricks

Top tip: if your regularly short of space in your brown bin, why not give Home-composting a try?

How to prepare your food waste for collection

We can provide you with a small indoor kitchen caddy to help you store your food waste prior to collection. Or alternatively, you may want to choose your own container. What is important to us, is that all your food waste is separated and placed into your brown bin for recycling.

  • You can:
    • wrap you food waste in a sheet of newspaper
    • line your caddy with a compostable liner
    • put directly into your caddy or brown bin and wash out when necessary
  • You must use liners that carry the seedling logo and/or are certified to BS EN 13432 standard.  We recommend 7-10 litre liners. This is what most supermarkets sell so it couldn't be simpler.
  • You can also buy compostable liners and vented food waste caddies from the 86th Glasgow Boys Brigade:

Food waste recycling is not smelly and food should smell no more than if placed in your landfill bin. Food waste is collected weekly, along with your garden waste, so that it does not lie for too long and rot in your bin.

Top tip: a vented food waste caddy allows the moisture content in food waste to evaporate which eliminates any odours!

What to do on collection day

Please place your brown bin on the kerbside for 7am. Brown bins should be removed from the kerbside as soon as practical but no later than 24 hours following collection.

Find out what happens to your garden and food waste once it is collected from your kerbside:










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