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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Housing services

Homelessness appeals

How to make an appeal in relation to your homeless application.

Can I appeal against your decision or offer of housing?

  • You have the right to appeal against our decision in respect of your homeless application.
  • You have the right to appeal against an offer of temporary accommodation
  • You have the right to appeal against an offer of permanent accommodation

If you wish to appeal against our decision or the offer of either temporary or permanent accommodation, you have the legal right to appeal. The appeal will be considered by a senior member of staff who was not involved in the original decision.

To appeal, you must give us the reasons for your appeal within 21 days of receiving your decision letter or offer of temporary or permanent accommodation.

Details of how to make an appeal will be contained in your decision letter or offer letter. If you wish to make an appeal, you should contact us clearly stating why you think our decision is wrong or the accommodation we offered you not suitable. If you have any additional information to support your appeal please include this. If you need assistance with this, please ask.

You should normally make your appeal in writing, but if you require any assistance with your appeal, you will find on this page a list of useful organisations that can help.

While considering your appeal, we may ask you to come in for another interview or similarly you may want to request a meeting, please state this when you request an appeal. You can bring a friend or advisor to your meeting. If you require an interpreter or assistance due to hearing, speech or sight difficulties please let us know and we will make the necessary arrangements for you.


Organisations offering Independent Advice

East Renfrewshire Citizens Advice Bureau
216 Main Street, Glasgow G78 1SN
0141 881 2032
Opening Times
Mon, Tues, Thurs, Fri: 9.30 - 15.30
Wed: 9.30 - 15.30 and 15.30 - 18.00 (by appt.)

Shelter Scotland Helpline,
0808 800 4444
(9.00am - 5.00pm Monday to Friday)
The Shelter advice line is free to call from landlines and all six of the main UK mobile networks: Virgin, Orange, 3, T-Mobile, Vodafone and O2, but charges may apply from any other network.



 

 

 

 

 


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