Services and communal repairs
Council House Repairs
We will prioritise any repair you request and send you a repair receipt giving the date when the work will be completed.
Emergency category response within 4 hours - We will, for example, make safe a burst pipe by turning the water off.
Emergency category response within 24 hours - We will carry out an emergency repair, for example, where there is no heating. If a full repair is not possible, we will supply temporary heating until a repair can be carried out.
Urgent category response within 10 working days - We will, for example, renew a light switch or repair a small leak.
Cyclic category response within 25 working days - We will provide routine repairs, for example, repairing small cracks in plasterwork.
We will carry out minor follow-on repairs as a result of annual gas servicing. As work previously inspected, this will be carried out within 20 working days from date of service.
We will ensure that where a member of staff is required to check out a repair prior to work being carried out we will offer you an appointment within 3 working days. Where this is not convenient we will arrange a date that is convenient for you.
Our staff aim to minimise the inconvenience caused to you when carrying out a repair and will at all times respect your property and your right to privacy.
Your comments regarding our repair service are valued by us. Consequently we will send you a Tenant Satisfaction Survey form when you report urgent or cyclic repairs that are required in your house.
Call Centre
A Call Centre is now in operation based at the Thornliebank office. Trained staff are on hand to assist with repair reporting, allocation queries or any general enquiries by phoning 0141 577 3700.
Office opening hours for telephone enquiries or to call in to speak with a member of staff are:
Monday - Thursday: 8.45am - 4.45pm
Friday: 8.45am - 3.55pm
Emergency Repairs or Maintenance work
Tel: 08080 031601 (out of hours)
Care and Repair Renfrewshire
Care & Repair service has two distinct advisory roles:-
co-ordination of the Repairs Service to owners who are disabled or over 60’s for major repairs e.g. Roofing / Roughcast
co-ordination of the Care & Repair Renfrewshire “Small Repairs Service” (ie small repairs around the house).
Care & Repair Renfrewshire provides free and confidential advice and assistance to older people and people with disabilities. The aim is to enable repairs, improvements and adaptations to be carried out to allow our clients to maintain their independence and remain in their own homes comfortably and securely.
You can contact them at the address below:
Care & Repair Renfrewshire,
1st Floor, Bridgewater Shopping Centre,
Erskine
PA8 7AA
Telephone/Fax: 0141 812 4111
Email: enquiries.carerepair@bridgewaterha.org.uk
You can visit the website by clicking on the link below: