Investors In People
The Library and Information Service are delighted to have been awarded the “Investors In People” Standard to complement their existing Charter Mark Standard for Public Service Excellence.
To achieve the nationally recognized and highly acclaimed standard, organizations must meet 39 evidence requirements that demonstrate how they are improving results by making the most of the skills and capabilities of their staff.
The Library and Information Service received an excellent report that highlighted several particular strengths including leadership and planning, how they support and train staff and how they involve people at all levels in making decisions. The assessor also noted that, “it was clear throughout my time on site that continuous improvement is at the core of how the Library and Information Service operates”.
Claire Scott, the Library and Information Service Manager, outlines what gaining the award has meant for the service.
“Gaining IIP has given staff a great deal of satisfaction to have areas of strength and good practice recognised. The assessor was particularly impressed with our induction programme, our excellent communication and with the level of staff involvement. The IIP framework has made a significant difference to the way we plan, action, evaluate and continuously improve the service. All the learning and development undertaken by staff is focused on supporting our strategic plans and outcomes; staff welcome the opportunity to improve the quality of library services in our communities”.
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