Pay | Book | Apply | Report
East Renfrewshire's online services are available 24/7, select the type of service you wish and carry out your business with the council at a time that suits you.
Why set up a Self- Service account?
If you are a resident of East Renfrewshire, you can set up a Self-Service account - the services that require a Self-Service account are noted below.
You don't have to set up an account but doing this means that making service requests, requests for information and advice, reporting faults and making complaints will be made even easier for you.
- You will only have to provide your personal details to us once, at sign up
- You will not have to re enter your personal details
- You will also be able to view your contact history.
Once you have set up a Self-Service account you can then upgrade to a Self-Service plus account. This will give you access to your council tax account including checking your council tax payments, account balance and how your bill is made up.
Sign up / Log on to a Self- Service account
Pay for it
- Pay for Swimming Lessons
- Pay for Planning Applications, Planning Adverts and Copy Documentation
- Pay for building warrants, letters of comfort property enquiries and searches
- Pay your Council Tax
- Pay your Council House Rent
- Pay any invoices issued by the council
- Pay for School school meals, school trips and other activities
- Pay your fixed Penalty Notices (Self Service)
Please note that if you pay by credit card there is an additional 2% administration charge
We accept all major credit and debit cards with the exception of American Express, Diners and JCB Cards
Browsers supported by Civica Icon for payments - Internet Explorer Versions 7 and 8, Mozilla/Firefox Version v3.6.13, Safari v4.0.3 and Opera v11
Book it
- Buy Theatre Tickets
- Book and pay for your bulky goods uplift (Self Service)
- Reserve or renew your library books using the online catalogue
- Pay for pest control services (Self Service)
- Book a sports pitch
Apply for it
- Apply and pay for various civic and legal licenses and permits
- Apply for a new brown bin, blue box, white or green sack (Self Service)
- Apply and pay for planning permission
- Apply for a school clothing grant and/or free school meals (Self Service)
- Register your interest in paying for swimming lessons online
- Apply for benefits
- Make a freedom of information request (Self Service)
- Apply for a library card
- Order and pay for copies of birth, death or marriage certificates (Self Service)
Request an appointment with our Money Advice team for free advice on all types of debt (Self Service)
Report it
- Report dog fouling, dog noise or lost dogs (Self Service)
- Report fly tipping (Self Service)
- Report graffiti (Self Service)
- Report a pothole and road defects (Self Service)
- Report problems with pavements and manhole covers (Self Service)
- Report street litter (Self Service)
- Report faulty street or other lights (Self Service)
- Report faulty traffic lights (Self Service)
- Report a broken street sign (Self Service)
- Report a broken bollard or lights out on a bollard (Self Service)
- Report a missed bin collection (Self Service)
- Report a benefit fraud (anonymous)
- Make a complaint - If you're unhappy about the service you have received please let us know(Self Service)
- Ask us a question (Self Service)
- Compliment a service or make a suggestion (Self Service)
- Contact CHCP - Community Health and Care Partnership
