Contact us

Find out how to get in touch with East Renfrewshire Council including during public holidays

If you have an enquiry, it's easier than ever to get in touch with us by phone, email, in person and by post. We have longer opening hours for face-to-face and telephone enquiries, or you can use email and our online forms at any time. You can also access a number of services online, 24/7.

No matter how you choose to contact us, you can expect efficient, effective and helpful service. Our Customer Service Officers can help you with requests for services and information - and if they can't, they'll find someone who can.

If you have any complaints about council services, you can use our complaint procedure.

Telephone

Switchboard: (0141) 577 3000
General enquiries: (0141) 577 3001
Council tax enquiries: (0141) 577 3002
Social work: (0141) 577 3003
Text phone: (0141) 577 4870

Opening Hours

Monday to Friday, 8.00am to 6.00pm

Public holidays

Our offices will be closed on the following dates:

Monday 27 May
Friday 27 and Monday 30 September (September weekend)
Wednesday 25 and Thursday 26 December (Christmas day and Boxing day)

Public holiday emergency contact details:

If you require an emergency council service during this time, please contact the services below:

Social work
If you require to speak to a social worker urgently please contact our Social Work Standby Service on 0800 811 505.
Repairs
If you require an emergency repair, please contact the 24 hour repairs 'out of hours' repairs service on 08080 - 031601
Homelessness
If you are homeless or threatened with homelessness please call 0800 052 0180
Roads and lighting
For roads and lighting faults including flooding - please call 0800 373 635
Registration services
In the case of an emergency registration situation please contact 07798 875 297 or contact Giffnock or Barrhead Police station.

Online

Our most popular online services are available in one convenient location: Pay | Book | Apply | Report

In person

We have two service centres where you can receive face-to-face service, information and assistance from our Customer Service Team. Details for each centre can be found in the contacts area.