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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. Our offices will be closed on Friday 22nd and Monday 26th September. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Contact us

How to get in touch, our opening hours and dates of public holiday closures.

No matter how you choose to contact us, you can expect efficient, effective and helpful service. Our customer first team can help you with requests for services and information - and if they can't, they'll find someone who can.

Customer service centres 

Customer service centres

LocationOpening Times
Customer Service Centre
Eastwood Park
Rouken Glen Road 
Giffnock
G46 6UG

customerservices@eastrenfrewshire.gov.uk

Monday to Friday
8.45am - 4.45pm

Payment centre, 9am - 4.15pm
(debit/credit card payments only between 1 and 2pm, no cash accepted)

Customer Service Centre
211 Main Street
Barrhead
G78 1SY

customerservices@eastrenfrewshire.gov.uk

Monday to Friday
8.45am - 4.45pm

Payment centre, 9am - 4.15pm
(debit/credit card payments only between 1 and 2pm, no cash accepted) 

Online

You can access our services 24/7 by visiting the Pay | Book | Apply | Report section. 

You can also chat to our customer service officers via Live chat, Monday to Friday, 9am - 4.45pm if you have any queries about our services. 

Telephone

  • Switchboard: 0141 577 3000
  • General enquiries: 0141 577 3001
  • Council Tax and Housing Benefit: 0141 577 3002
  • Housing/ Social work: 0141 577 3003
  • Registration: 0141 577 3004
  • Licensing: 0141 577 3005
  • Repairs: 0141 577 3007
  • Sports Development: 0141 577 3008

If you have any complaints about council services, you can use our complaints procedure.

    If you require an emergency council service out of hours or during public holidays, please contact the services below:

    • Social work
      If you require to speak to a social worker urgently please contact our Social Work Standby Service on 0300 343 1505

    • Repairs
      If you require an emergency repair, please contact the 24 hour repairs 'out of hours' repairs service on 08080 031 601

    • Homelessness
      If you are homeless or threatened with homelessness please call 0800 052 0180

    • Roads and lighting
      For roads and lighting faults including flooding - please call 0800 373 635

    • Dangerous building
      Dangerous buildings or structures, out of hours - 0141 577 3556. This number is for building related emergencies only.

    • Registration services
      In the case of an emergency registration situation please contact 07798 875 297 or contact Giffnock or Barrhead Police station

    • Domestic abuse
      East Renfrewshire Domestic Abuse Project can be contacted on 0141 876 9566 during the festive holidays

    • Ring and report anti-social behaviour
      Call the anti-social helpline free on confidentially on 0800 013 0076

    Public holidays

    Our offices will be closed on the following dates:

    • Friday 22 September 2017
    • Monday 25 September 2017
    • Monday 25 December 2017
    • Tuesday 26 December 2017

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