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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Bins, recycling and rubbish

Brown garden and food waste bin

Find out what goes in your brown bin, how often it's collected and how to request a new or replacement bin.

Brown Bins are currently out of stock. We are expecting a delivery this week. Please accept our apologies for any inconvenience.

 

Brown bin Please note we will only collect one brown bin for every household.

How often is my brown bin collected?

Your brown bin is collected weekly.

Please put your bin by the kerbside by 7am on your collection day.

What goes in my brown bin?

Brown bin contents
Yes pleaseNo thanks

All cooked and uncooked food including:

  • Beans, pasta and rice
  • Cakes and pastries
  • Dairy products such as eggs and cheese
  • Fruit and vegetables
  • Meat and fish including bones
  • Tea bags and coffee grounds
  • Pet food

Garden Waste:

  • Flowers / plants
  • Grass cuttings / weeds
  • Hedge clippings
  • Sawdust / wood shavings
  • Small branches
  • Christmas trees
  • Liquids including oils and fats
  • plastic bags / liners, foil and cling-film
  • Soil / turf
  • Rubble / bricks

How to prepare your food waste

You can use your own container or you can request a food caddy. Caddies are vented to allow moisture to evaporate to help prevent smells.

It is important your separate your food waste to allow us to recycle it.

You can:

  • put food directly in your caddy or brown bin and wash out when needed

  • wrap food waste in a sheet of newspaper

  • line your caddy with a decomposable liner

Food caddy liners

We don't provide food caddy liners. However these are available from most major supermarkets.

Waste not in your bin

We'll only collect recycling contained in your brown bin.

For excess garden or food waste that doesn't fit in your bin you can request a special uplift

Material not suitable for your brown bin

If you put material in your brown bin that shouldn't be there, it will affect the recycling process.

If this is the case, we won't collect your brown bin on that occasion. We'll also put a sticker on your bin to mark it as contaminated.

Request a new or replacement brown bin or food caddy

Request a brown bin or food caddy

Contact us

Email

customerservice@eastrenfrewshire.gov.uk

Call

0141 577 3001

Related information

When is my bin emptied?

Report a missed bin

Recycling - how are we doing?

 

 

 

 

 

 

 

 


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