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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

About the Education Department

About the Education Department

Education Department - department responsibilities and management structure.

Sports Leaders

The Director of Education (Mhairi Shaw) is the senior officer in this high-achieving Education Department. The services, many of which are considered to be the best in Scotland are delivered through 3 Heads of Education Service covering:

  • Equality & Equity
  • Provision & Resources
  • Quality Improvement & Performance

Our Education Department provides an education service through seven secondary schools, twenty-two primary schools (of which ten have nursery classes), two nursery schools, seven family centres and one school for children with additional learning support needs. 

The Education Department also has responsibility for Adult and Family Learning.

Contacting us

Individual schools scan be contacted directly:

All other correspondence to the department should be submitted via our customer services:

Customer First (customer services)
Email: customerservices@eastrenfrewshire.gov.uk
Tel: 0141 577 3001
Mon to Fri 8.45am - 4.45pm

If you wish to register a compliment, suggestion, freedom of information request or to make a formal complaint, please use the online forms at:

If you wish to submit anything in writing you can send it to the council headquarters:

Education Department
Council Headquarters,
Eastwood Park,
Giffnock,
East Renfrewshire.
G46 6UG


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