Freedom of information and data protection
East Renfrewshire Council is keen to make available as much information as possible to our residents and to the broader community.
If you can't find the information you want on this website, you can send your request to Customer First or to the Council Records Manager using the "do it online" links on this page.
Dealing with your request
The Council will deal with your request promptly, although it may take up to 20 working days to respond.
Please note that there are a number of exemptions from the right to access information - for example in relation to someone else's personal data, if its disclosure would prejudice the Council's commercial interests or could interfere with health, safety or security, or if there is a statutory bar on disclosure. If the information is already available on the website or elsewhere, you will not be able to make a formal FoI request for it. Additionally, there may be a charge for more extensive requests or for information covered by the Environmental Information Regulations.
Please note that if you want to access information that the Council holds about you, this is NOT available through FoI - instead you should see our Data Protection Page, available in the "related pages" area.
Do it online
Freedom of Information in Scotland is governed by the Freedom of Information (Scotland) Act 2002 and by the Access to Environmental Information Regulations (Scotland) 2004. You can find links to this legislation and to the office of the Scottish Information Commissioner, who regulates FoI in Scotland, in the "related links" area. Here you can also find links to the Council's Publication Scheme and to our most recent FoI Annual Report.
The Council Publication Scheme was approved by the Scottish Information Commissioner in 2009, and you will find a link to this document on this page.