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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Child Protection

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I am worried about a child or young person

East Renfrewshire Child Protection Committee (ERCPC). If you have any concerns about a child in East Renfrewshire please get in touch: Social Work Request for Assistance Team (C&F) 0141 577 8300

Significant Case Review Child 3 East Renfrewshire Child Protection Committee (ERCPC) commissioned a Significant Case Review relating to Child 3 which was undertaken by an independent reviewer, with professional oversight by the Social Care Institute for Excellence (Scie).
What families and the general public can do to keep children and young people safe.
Protecting children online and understanding the sites your children visit.
Advice on keeping yourself safe as a child or young person.
Information about Forced Marriage situations and where to get help and support.