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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

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Insurance Services

Information and application details on how to notify an insurance claim against the council.

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Submit a motor incident

If your vehicle has sustained damage, and you believe that the damage was caused by an incident involving a Council owned vehicle, or Council equipment please complete the form below. You should also upload any evidence you have of the damage, including photographic evidence when submitting the form.

Submit a Motor Incident Report

Notify an Insurance Claim

If you experience damage, loss or harm in relation to yourself or your belongings, you may wish to make a claim for compensation against the council.

Claiming through your own insurers

If you make a claim through your own insurer, your insurer will most likely cover your loss on a 'new for old basis' and then seek to recover the costs from the council. If the council is proven to have been legally liable for your loss then your Insurer will recover both their costs and any excess payment you have made to them. Your premium payments should not be affected if the council is found to be legally liable for your loss.

Claiming directly to the council

If the council is found to be legally liable for your loss, the council's liability is limited to the value of the loss immediately prior to your incident; payment made will 'not be on a new for old basis'.

Submit a Public Liability Claim

If you wish to make a claim for compensation directly to the council, you must complete the council's Public Liability Claim Form, you can attach document/s in support of your application e.g. quotations, photographs of damage.

Uploading files

Please use the upload and attach file button.

Types of files accepted as attachments: gif, jpg, jpeg, tif, tiff, bmp, png and pdf.  There is a 5MB size limit on all files that can be attached.

Please ensure that the documents you attach are complete and easy to read.  If documents are incomplete or are difficult to read this may result in a delay in your application.

 If you want to upload the evidence and attach it to your application at another time, you can save and retrieve the application at a later date to upload the evidence.

Submit a Public Liability Claim

If you need advice, or have any questions about making a claim, please contact us.


Insurance Services

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