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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Bins, recycling and rubbish

Report litter

Report litter problems online including overflowing bins and missing or broken bins.

What you can report

  • litter
  • overflowing bin
  • broken bin
  • missing bin
  • place that needs a bin

Tell us:

  • location of litter or bin
  • type or litter or bin problem

You can also upload a photo. This will help us to resolve the issue quicker and easier.

Report litter

Litter fines

Community wardens will issue £50 fixed penalty notices if you are caught littering.

If you don't pay a fixed penalty notice, the case will be referred the Procurator Fiscal. If the case goes to court you can be fined up to £2500.

Ring and Report helpline

You can also report fly-tipping by calling our Ring and Report helpline.

Call 0800 013 0076.

Lines are open 24 hours a day. Calls are free and confidential.

Contact us

Email

customerservice@eastrenfrewshire.gov.uk

Call

0141 577 3001

Related information

Fixed penalty notices


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