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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. Due to maintenance, our payment systems will be unavailable on the afternoon of Monday 23rd October.  This will affect telephone, cash and online payments. We apologise for any inconvenience.

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Live chat

If you run into difficulty using any of our online services or understanding information on our site, talk to a member of our Customer First team via online chat.

This service is available 9.00am - 4.45pm Monday to Friday.

If you cannot see a button to initiate a live chat, JavaScript is disabled in your web browser. You must enable JavaScript to use live chat.

Our online services are available 24/7:


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