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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Adults and older people

I've got a long-term health problem and need support

Information about long-term health problems and where to get support.

What help is available?

  • Information about your long term condition
  • Help with how to manage your long term condition
  • Education that would allow you to self manage and identify when there is any change in your condition
  • How and who to contact if you require support and advice

Who can get help or who can get the service?

Anyone with one or more long term condition including:

  • Coronary Heart Disease and Heart Failure
  • Stroke
  • Chest Conditions (including Asthma and Chronic Obstructive Pulmonary Disease (COPD))
  • Diabetes (Type 1 and Type 2)

How does a person access the service?

Contact your GP or practice nurse who will advise on which services are available depending on the support, advice or care you may require.

Further information is available from Chest Heart and Stroke Scotland, Diabetes UK Scotland, British Heart Foundation and the Stroke Association websites in the following links. 

Information about heart conditions such as coronary heart disease and heart failure.

Information about chest conditions (asthma, chronic obstructive pulmonary disease etc.).

Information about diabetes.

Information about strokes.



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