NHS Complaints
If you're not happy with the care you've received or about any aspect of NHS treatment, you have the right to make a complaint using the NHS complaints procedure. You will have your complaint investigated and be given a full and prompt reply.
It's recommended that before you go through the formal procedure, that you first talk to a member of staff involved in your care. This will hopefully resolve the isssue.
If it doesn't you can then make a complaint - either in person, by phone or in writing. Making a complaint may seem like a daunting process, so you may want to enlist some help.
Citizens Advice Bureau Scotland operate an Independent Advice and Support Service for NHS users. If you have a question you can call 0845 2311010 (low rate). You can also ask at your local CAB branch.
Citizens Advice East Renfrewshire
Email: bureau@eastenfrewshirecab.casonline.org.uk
Tel: 0141 881 2032 Fax: 0141 881 3660
Address: 216 Main Street, Barrhead, G78 1SN
Opening hours:
Mon, Tues, Thurs & Fri 9.30– 3.30
Wed 9.30 - 3.30 & 5.00–7.00 (appointment only)
Thursday 9.30–3.30
You can also consider enlisting the services of an advocate. See our Advocacy section for more details
