Skip to content

Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Community Information

Older person's National Entitlement Card

The National Entitlement Card offers a Scotland wide free bus and discounted travel scheme for people who are 60 years and over.

View of National Entitlement Card for Older Person or Disabled Person

Free travel is available with any local bus or scheduled long distance coach service.

Concessionary travel is available on First Scotrail within Strathclyde and on the Glasgow Underground - for those residents who live within the Strathclyde boundary.

Who can apply?

Residents of Scotland aged 60 and over can get an application form (LS304) from their local Post Office or travel card kiosk at Buchanan Bus Station.

For more information on the National Entitlement Card visit the Transport Scotland website.

How to apply

To apply for your National Entitlement Card you'll need:

  • A completed application form

  • A recent photograph

  • Proof of age or disability

  • Proof of your current address

You can get an applications from the post office and the travel card kiosk at Buchanan Bus Station.

You can submit your application to any post office. You can also apply at the travel card kiosk at Buchanan Bus Station but need to make an appointment.

Book an appointment

You can book appointments from Monday 5 March 2018.

Appointment times are Monday to Friday between 9.30am and 11.30am and between 1pm and 3pm.

Online: www.spt.co.uk/tcu

Email: freebus@spt.co.uk

Phone: 0141 333 3211

Accessibility

SPT's travel centres include induction loops for the hard of hearing and lowered counters for wheelchair users.

Lost or stolen cards

Please contact Strathclyde Partnership for Transport on 0141 333 3211.


Help improve this webpage

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say





(Include if you would like a response to your feedback)