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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Council performance, statistics and spending

Older years performance information

Our aim is that "Older people in East Renfrewshire are valued; their voices are heard and they are supported to enjoy full and positive lives for longer." (SOA Outcome 5)

Meeting the needs of East Renfrewshire's aging population continues to present us and our partners with challenges. It is estimated that by 2035 households headed by people aged over 75 will have increased by 81%. This will have an impact on the services we provide. A key focus is to make sure that our residents are living active, healthy and independent lives in their own homes for as long as possible. We also want to make sure that our residents have a choice and control over the care they receive.

The infographics below demonstrate how we're performing against SOA Outcome 5.

More detailed information on what we are working to achieve can be found in the following document;

Other internet pages that might be useful are:

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