Building standards
Please note that from 7th June 2010, the Building Standards service moves office to 2 Spiersbridge Way, Spiersbridge Business Park, Thornliebank, East Renfrewshire G46 8NG. The opening hours are 8.45am to 4.45pm Monday to Thursday and 8.45am to 3.55pm Friday. Phone numbers remain the same (reception 0141 577 3001).
Building Standards is one of several integral Services within the Roads, Planning and Transportation Service of the Environment Department.
The service is responsible for the administration and enforcement of statutory functions governing building regulations and dangerous buildings, structures, including vacant properties. The main functions are the health, safety and amenity of people in the built environment, conservation of fuel and power, facilities to and within buildings for people with disabilities and to further sustainable development. This is achieved by promoting compliance with specific legislation relating to buildings.
Additionally Building Standards provides discretionary services in response to enquiries about building and conveyancing matters. All our services, statutory and discretionary, are underpinned with a strong customer focus.
Building Standards deals with:
Processing Building Warrant Applications
Processing Certificate of Completion submissions
Inspecting Construction Work relating to Building Warrants
Carrying Out Enforcement of Building Standards
Inspecting and Assessing Dangerous Buildings
Providing Consultation and inspection reports to the Licensing Board
Assessing and Inspecting regulated stands, staging and temporary venues
Providing regulatory guidance on Disablement Issues
Issuing “Letters of Comfort” and Building Standards Property Enquiry Information
Providing regulatory advice to East Renfrewshire Access Panel
Main Service Objectives
To ensure the creation and continued existence of a healthier safer built environment
To create a safer environment through a combination of customer advice, building inspections and enforcement where required
To ensure that all new development is designed and built to allow it to be used by all sections of the community
Customer Charter Summary
We are committed to providing a caring cost effective service, encouraging and ensuring the creation and continued existence of a healthier and safer built environment for the well-being of our community and customers.
We believe that our most important responsibility is to you our customers; primarily those of you who design, build, live, work and socialise in buildings within East Renfrewshire. In meeting with your needs, everything we endeavour to do will be of the highest quality at value for money cost. Your problems, requirements and complaints will be dealt with promptly and professionally, with courtesy and consideration at all times.
Building Standards staff are always available during office hours (8.45am - 4.45pm Monday to Thursday, 8.45am – 3.55pm on Friday) to provide general information and advice on building standards. The advice given will be objective and as helpful as possible without prejudice to the formal consideration of an Application to the Council
When you ask for an appointment
If you wish to meet staff to discuss any aspect of the Service please contact 0141 577 3001 to arrange a mutually convenient appointment.
Identification of Staff
All Council staff are issued with identification cards, which they are expected to display prominently. The cards give the name, position and department of the cardholder and they also include a photograph.
If Council staff are calling at your home or place of business, you are entitled to ask to see their identity card so you can satisfy yourself that they represent the Council. The details on the identification card can be verified by contacting the building standards service telephone: 0141 577 3001.
Treating Everyone Fairly
East Renfrewshire Council is committed to promoting equal opportunities for the community it serves
What you can do to help
Attend any appointment on time, or let us know if you cannot do so
Provide the information we ask for when we ask for it. This will help speed up the process.
Read all the information sent to you carefully and follow any instructions given.
Please be patient as there will be times when we are exceptionally busy, we will however, make every effort to keep waiting times to a minimum.
What if I am not satisfied?
If you are unhappy with any aspect of our service, please contact us and we will try to resolve any problems quickly, and explain what we have done and why.
If we do not respond satisfactorily, you can take your complaint further by using the East Renfrewshire Council’s complaints procedure. You can get a leaflet titled ‘Complaining’. Alternatively you can phone 0141 577 3001 and ask for either Ian Moore or Simon Inglis, both Principal Building Standards Surveyors or e-mail them - ian.moore@eastrenfrewshire.gov.uk or simon.inglis@eastrenfrewshire.gov.uk
Building Standards Performance 2008-2009
Measure | Target | 2008/09 | 2007/08 | 2010 Q1 April-June |
|---|---|---|---|---|
Time taken to respond to a request for a Building Warrant. | 80% within 15 working days | *60.42% | *61.03% | 99.10% |
Time taken to issue a Building Warrant | 95% within 6 working days | 99.58% | 99.42% | 100% |
Time taken to respond to a Completion Certificate | Average of 3 working days | 1.67 days | 2.32 days | 1.19days |
Time taken to issue a Completion Certificate or the acceptance of a Completion Certificate | 90% within 3 working days | 99.90% | 97.89% | 100% |
* Continuous staff resource problem in 2008 resulted in below target performance
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