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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Planning and Building Standards

Online planning terms and conditions

Terms and conditions for using the online planning and building standards service.

The council is required by law to keep a public register of all applications for planning permission. The information and documents shown on the online planning information system are held for the purpose of the council processing applications and consents and to comply with the law, in that this information forms the register of applications.


All documents, drawings and plans remain the property of their author and should not be printed, copied or reproduced without permission, other than for the proper processing of the relevant application or consent.

Data Protection Act 1998

East Renfrewshire Council is the Data Controller for the purposes of the Data Protection Act 1998. The council will use the information provided to us for the processing of applications and consents from the council. This information will appear in the public register of applications and may also be published on the council's website. Personal details such as signatures, personal phone numbers and personal email addresses will not be published on-line. If you wish any further personal information to be excluded from publication, please request this in writing and the council will consider your request.


We have taken care in compiling information and material for the web site. However, the content is not guaranteed and we disclaim liability for injury, loss or damage arising from inaccuracies, omissions or interpretation of its content. If you believe any content to be inaccurate please contact us at:

Development Management
2 Spiersbridge Way,
Spiersbridge Business Park,
East Renfrewshire.
G46 8NG
Tel: 0141 577 3001

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