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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Bins, recycling and rubbish

Request a replacement bin, box or bag

From time to time you may need to replace your bins, box or bags which have been damaged or lost.

White sack and blue box for recycling

Request a new bin, box or bag

If your want an additional (not replacement) grey bin for non-recyclable waste, please visit:

Please note, for residents requiring a full suite of four new bins there is a charge of £77.00 which must be paid in advance of delivery.  

As of October 2016, the way household waste and recycling is collected will be improved to enhance East Renfrewshire Council's waste and recycling performance. find out more: Your four bin service​.

Please note, delivery of new/additional/replacement receptacle(s) should take no more than 2 weeks from your request being received. Residents have the option of collecting Hessian sacks, blue boxes and/or green bags from our depot:

Cleansing Services
First floor
Thornliebank Depot
190 Carnwadric Road
East Renfrewshire
G46 8HR

Wheeled bins are not available for collection from this location. If you require an additional bin for landfill waste, please visit: Landfill waste (grey bin): Additional bins.

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