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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. Our offices will be closed on Friday 22nd and Monday 26th September. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Roads and Lighting

Report a lighting fault

How to report a fault or problem with street lighting online.

Emergencies

Report emergencies by telephone:

  • During Office Hours 0141 577 3001 (Monday to Thursday 8.45-4.45pm, Friday 8.45-3.55pm)
  • Out of Hours (including public holidays) RALF 0800 373635
List of situations classified as needing an emergency repair What counts as a lighting emergency?

Traffic lights and pedestrian crossings

Street lighting and lit traffic signs

All lights darkDoor missing from lighting equipment exposing wires
Pole knocked downLarge sections of street lighting dark
Conflicting signalsDamage to lighting or sign pole
If temporary traffic lights - report the fault to the company or contractor carrying out the works 

What faults can I report online?

You can report non-emergency faults such as:

  • single street lights dark
  • traffic lights not working properly (single dark lamps, delays etc)
  • traffic sign lighting dark

M77 and A726-GSO
Although the council look after the vast majority of local roads we don't deal with any of the M77 towards Kilmarnock or the A726 Glasgow Southern Orbital towards East Kilbride. These are looked after by the private contractors Scotland Transerv and Connect. They can be contacted on the Traffic Scotland Customer Care Line at 0800 028 1414.

What information will I need to give online?

The more information you give us, the better. We need details of the fault and, in particular, as good a description as possible of where it is located. If you are reporting a fault you will require

  • street name(s)
  • village / town
  • unit number - the unit number is normally found on the front of the column as a black number on a white label, for example R1, S1, RP1, F1, RA1.

You don't have to give us your name, address and phone number, but if you do, it will help us get back in touch with you about the fault if we need to.

Submit a non-emergency lighting fault

How quickly will the fault be repaired?

This will vary depending on the type of fault and how easy it is for us to find it based on the information you give us. Your fault will be passed to the council's lighting contractor within 1 working day.

If it is an underground fault with the electricity supply from Scottish Power, we will tell them straight away. They will respond to the fault within their own timescales. This is out of our control.

The target response times to deal with faults are:

Response times for traffic light faults Traffic light faults: response time
TypeResponse
EmergencyOn site and make safe within two hours
Non-emergencyOn site within 48 hours
Response times for street light faults Street light and lit traffic sign faults: response time
TypeResponse
EmergencyCouncil's lighting contractor on site and make safe within two hours
Non-emergency* (Routine) Council's lighting contractor to inspect and repair routine faults within four working days

* 98% of routine street lighting repairs completed on target in 2013/14.


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