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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Trading Standards

Internet shopping safety

A guide to safe and secure internet browsing.

Make safe and secure online purchases. East Renfrewshire recommends the following for advice on shopping online:

Internet scams to look out for

Current email scam

There is currently a scam stating your mailbox is full and to contact Thomas Newmark. There is a legitimate professor in a University in America with the name of Thomas Newmark. This means that his email has been hijacked for this scam as his email gives a web link which is bogus. Delete the email and do not open the link.


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