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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Environmental Health

Smoking ban

Enforcing of the smoking ban legislation.

The Smoking, Health and Social Care (Scotland) Act 2005 and the Prohibition of Smoking in Certain Premises (Scotland) Regulations 2006 banned smoking in most enclosed public spaces.

Our Environmental Health Officers have the power to enter all 'no-smoking' premises, in order to establish that the smoke-free legislation is being complied with. They can give out fixed penalty notices to people whom they believe are committing, or have committed, an offence.

Smoking ban enforcement is also carried out by our Community Wardens:

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