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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Technology Enabled Care (TEC)

Telecare (community alarms)

Simple technology that links you to an emergency response centre that provides help 24/7 to people of all ages.

Telecare

Apply for Telecare

Use the online application and enquiry form

You can also speak to your health or social worker or contact Customer First on 0141 577 3001.

About Telecare

Telecare is also known as a community alarm. It provides a link from your home to our 24 response centre, Safety Net.

The alarm allows you to call for help in an emergency at the touch of a button.

Additional equipment can:

  • sense risks such as smoke, floods and gas
  • call for help if you fall
  • remind you to take your pills at the right time
  • support with the management of continence care
  • help you stay safe when you are out and about
  • notify someone if you leave your home in the middle of the night and would have difficulty finding your way home

How Telecare works

Telecare is easy to install. The alarm unit fits to your telephone point and mains power supply. Any sensors you need link by tiny radio transmitters so there are no visible wires.

The equipment raises an alert to Safety Net. The Safety Net operators have access to your details and communicate with you through your alarm unit.

Safety Net operators are trained to deal with emergency situations. They can contact:

  • a member of your family
  • your doctor or nurse
  • emergency services such as ambulance or police
  • a mobile response carer to visit your home

Telecare benefits

Telecare doesn't replace your family or carers who visit you at home. However, it can give you confidence to live at home safe in the knowledge help is at hand when you need it.

If you are a carer, Telecare can provide reassurance the person you care for can get help when you're not available.

Telecare costs

You can get Telecare on loan but the council owns the equipment.

The first six weeks are free. After that, the charge is £2.20 per week. We'll send you a quarterly bill. Or if we already charge you for care services, we'll add it to your regular bill.

There are different ways to pay. You can find details on the back of your bill or pay a council invoice.

Telecare criteria

Telecare is open to East Renfrewshire residents who live at home and are vulnerable due to disability, health issues or other risk factors.

Take the Telecare self check test

Video: Telecare

 


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