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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Trading Standards

Trading Standards

Our Trading Standards Service protects and advises consumers and businesses. We are responsible for ensuring quality, quantity, safety, price and description of goods and services.

Includes: Inspection, testing and enforcement. Age restricted products. Animal health and welfare. Weights and measures advice. Trading standards fees.

Details on product recalls, consumer rights (buying goods, services, cars, holidays), online safety and who to contact.

Information on fair trading rules, safety guidance and our advice leaflet database.

Advice and services for residents (particularly those in vulnerable situations) on avoiding unnecessary personal and financial harm.

News and warnings about current issues or scams to be aware of affecting East Renfrewshire.

An overview of what we do and our commitment to the residents and businesses of East Renfrewshire.

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