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Our Customer Service opening hours will change from 3 April 2017. Opening hours will be 8.45pm - 4.45pm, Monday to Friday. The Payment Centre hours will be 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9am - 5pm Monday to Friday. Live chat 

Trading Standards

Trading Standards

Our Trading Standards Service protects and advises consumers and businesses. We are responsible for ensuring quality, quantity, safety, price and description of goods and services.

Includes: Inspection, testing and enforcement. Age restricted products. Animal health and welfare. Weights and measures advice. Trading standards fees.

Details on product recalls, consumer rights (buying goods, services, cars, holidays), online safety and who to contact.

Information on fair trading rules, safety guidance and our advice leaflet database.

Advice and services for residents (particularly those in vulnerable situations) on avoiding unnecessary personal and financial harm.

News and warnings about current issues or scams to be aware of affecting East Renfrewshire.

An overview of what we do and our commitment to the residents and businesses of East Renfrewshire.


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