Skip to content

Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Prevention: confident consumers and avoiding scams

How to get a reputable tradesman

Guidance on avoiding rogue traders and advice on finding traders you can trust.

Trusted Trader

The Prevention Team in East Renfrewshire have joined forces with the Trusted Trader scheme run by Renfrewshire Council.

The scheme launched in East Renfrewshire on 1 April 2014.

The scheme - currently active and administered by Renfrewshire Trading Standards team for Renfrewshire residents and traders - will now be extended to include East Renfrewshire traders and residents.

Residents in the area, particularly the vulnerable, are frequently targeted by unscrupulous, cold calling, rogue traders form outwith the area.

The scheme aims to help customers choose a reliable trader by publishing an online directory of local, Trading Standards vetted businesses that have allowed previous customers to comment and rate their work.

pdf icon Reputable Tradesmen [1Mb]

Find out more information about rouge traders:

Any traders who are interested in joining the scheme should call 0300 300 0380 or visit:

Care and Repair is a very useful service for many of our are Telecare customers

Eligibility Criteria:

  • Aged 60 or over.
  • Disabled or the parent or guardian of a disabled person.
  • An owner-occupier or private, council or housing association tenant living in East Renfrewshire.

Types of jobs:

  • Fit a Key Safe
  • Joinery
  • Plumbing
  • Safety / Security

They do not do:

  • Any electrics jobs anymore
  • Gardening
  • Painting and decorating
  • Domestic appliance repairs (other than changing plugs or fuses)
  • Works which they estimate will take longer than 2 hours

For further information please click on the these 2 links

1.    Main Website http://www.carerepairrenfrewshire.org.uk/content/

2.    Small Repairs Service (***Note they no longer carry out electrical***): www.carerepairrenfrewshire.org.uk/content/?page_id=28


Help improve this webpage

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say





(Include if you would like a response to your feedback)