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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

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Violence Against Women

Services for women experiencing violence or abuse.

Violence Against Women

The term "Violence against Women" refers to acts of violence and abusive behaviours that are perpetrated mostly by men and affect women, for example: domestic abuse, rape, sexual assault and honour crimes. Violence against women is a major cause of family distress and social exclusion and accounts for a quarter of all reported violent crime. It is known from research that violence against women is hugely under-reported and has a significant impact on the health and well-being of women, children and young people who experience it.

By working collaboratively and within the context of the Gender Equality Duty in East Renfrewshire, we have developed a Violence against Women Strategy which sets out how we intend to target resources and develop the services needed to tackle inequality and to make a difference to women, children and young people experiencing Gender Based Violence in our community:

If you or someone close to you is worried about or affected by gender based violence there are a number of ways you can get help; helpline numbers and advice are available at Scottish Woman's Aid:

If you want to speak to a social worker for advice and to discuss what supports can be provided locally you can contact Social work offices in Barrhead or Clarkston.

Social Work
Duty Social Worker
Barrhead Tel: 0141 800 7850
Clarkston Tel: 0141 451 0866

Your health visitor can also offer advice, support and put you in touch with appropriate agencies:

East Renfrewshire Domestic Abuse Project

East Renfrewshire Domestic Abuse Project is a domestic abuse service assisting the communities across East Renfrewshire. We aim to support and empower women, children and young people who are experiencing, or have experienced domestic abuse. We provide a range of need led services including Refuge accommodation, support and information, which ensures improved outcomes. Our services are based on listening to women, children, young people and our partner agencies.

The services we offer include:

Helpline/Drop-In Service

We know that making the first contact with ERDAP can be daunting and that leaving an abusive partner is very difficult. However, we aim to provide supportive listening ear to all women. You can call us or come to speak to us in person; we can discuss your situation and the options available to you.

A Safe Place to Stay

A Refuge is a safe accommodation where women with or without children can live free from abuse and have time and space to recover.

Outreach Services

We can support you if you wish to remain in your home or in other temporary accommodation. We can meet you in a safe place, especially if you live in a rural area.

Services for Children and Young People

Children and young people are offered support by specialist Children & Young People's Worker with their experiences of living with and witnessing domestic abuse.

The children and young people's service supports children and young people who are not in Refuge and may be living with domestic abuse. Workers can meet children and young people at school or any other safe place.

Contact Us

East Renfrewshire Domestic Abuse Programme
Voluntary Action,
56 Kelburn Street,
G78 1LR
Tel: 0141 876 9565
9am - 5pm Monday to Friday

East Renfrewshire Domestic Abuse Project is hosted by Women's Aid South Lanarkshire.

Please visit the East Renfrewshire Domestic Abuse Programme website at:

A poster is available to print and download:

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