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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Roads and Lighting

Winter maintenance of roads and footways

Information on gritting routes, grit bins, winter maintenance operations and what you can do to help and stay safe.

To report problems with snow and ice on roads and pavements or to report an issue with gritting (not answered by the information on this page), please use the following form:

Report a winter road or pavement fault

For local road enquiries contact ERC Customer First on 0141 577 3001. For winter weather advice visit the Ready Scotland website.

For road condition updates visit the MET office website.

For M77 & A726 (Glasgow Southern Orbital) enquiries, contact Scotland TranServe and Connect at 0800 028 1414

​UK government announcements can be found at:

The unexpected nature of the Scottish weather can often mean that the freeze/thaw/freeze cycle along with rain requires us to continually revisit and re-treat our priority gritting routes both carriageway and footways.

Most people reasonably recognise that main roads, access to fire stations and bus routes need to come first before smaller streets are done.

Grit bins are in place to make sure that residents can get access to grit for their local roads and pavements. It means that communities can help themselves, which is particularly important during prolonged cold spells when the council's roads service needs to focus on keeping main routes open and moving across the area.

Winter maintenance of roads and footways

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