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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Community Information

Young person's National Entitlement Card

This card is available for young people aged 11 to 26 and can be used for library membership, cashless catering, Young Scot PASS (providing proof of age) and discounts including travel.

View of a Young Person's National Entitlement Card

Young people 11-26 years old can use the card for:

  • card membership
  • Cashless catering if you attend an East Renfrewshire school
  • Young Scot PASS card
  • 1,800 discounts across Scotland - on eating out, shopping, going to the cinema and just having fun
  • 100,000 discounts in 42 European countries

Young people 16-18 years old and full-time volunteers (30+hrs per week) aged between 19 and 25 can use the card for:

Who can apply?

  • Young people aged 11-26
  • Full-time volunteers (30+ hours a week) aged between 19 and 25 who have lived in Scotland for at least a year, thereby meeting the criteria for Project Scotland.

How to apply?

Attending school

If you are in school you will get a visit from the East Renfrewshire's customer service team who will help you apply for the card.

Not attending school or a full time volunteer

Contact customer service for a form and further advice.

Lost or stolen cards

  • Contact East Renfrewshire Customer Services on 0141 577 3001
  • Contact Strathclyde Partnership for Transport on 0141 333 3211

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