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For the latest service updates relating to coronavirus visit our coronavirus information web page.

Live chat is available Monday to Friday between 8.45am and 4.45pm (except public holidays).

Money advice

Money advice

Last updated: 27/04/2020

We know how difficult a time this is for everyone, so our Money Advice and Rights Team are here to help with benefit and debt advice. Just call the team on 0141 577 8420 for more information, advice and support.

We can reassure residents that arrangements are in place to ensure the provision of the Scottish Welfare fund service can continue during this difficult time. Calls can be made to 0141 577 3475.

Money Saving Expert

Money Saving Expert has information about how coronavirus affects your finances, including sick pay, mortgages, rental help, energy top-ups, cancelled events and more.

Visit the Money Saving Expert website.

You can also calculate any benefits you may be entitled to by visiting the UK Government website.


If you have received a letter from the Chef Medical Officer (CMO) advising that you should shield for 12 weeks you should text the number on the letter to register. If you require a weekly food parcel free of charge text the number with the work 1BOX (2Box if there are two adults), if you would like to arrange priority supermarket delivery text the number with 1shop. If you are unable to text the number but would like to register for these services contact the Money Advice and Rights Team on 0141 577 8420 and we can register you

If you haven't received a letter from the CMO but are struggling to get food because you are self-isolating, experiencing financial problems due to a drop in income or because your children are at home call MART on 0141 577 8420 to discuss your needs and we can offer you an assessment and refer you to the East Renfrewshire Humanitarian Food hub or food bank.

If you can afford to pay for your shopping but can't get out to the supermarket our partners at Voluntary Action East Renfrewshire can offer a shopping service. You can call them on 0141 876 9555.