Skip to content

 Live chat is available Monday to Friday between 8.45am and 4.45pm (except public holidays).

Benefits

Appealing a Scottish Welfare Fund decision

If you're unhappy with the decision of your Scottish Welfare Fund decision, you can ask us to look at it again.

You must make your request in writing within 20 working days of the date of our original decision.

The appeal must include:

  • reason for the request
  • reference number and date or original decision
  • details of any change in circumstances since the original application
  • applicant's signature or their written permission if someone making the appeal on their behalf

We can sometimes extend the 20 day time limit if there's a good reason why you couldn't make the appeal in that time.

What happens next?

We'll reply to a Crisis Grant appeal within 2 working days of getting it.

We'll reply to a Community Care Grant appeal within 15 days of getting it.

Someone who wasn't involved in the original application with review the appeal.

If you're still unhappy with our decision

If you're still unhappy you ask the Scottish Public Service Ombudsman (SPSO) for an independent review. They are not part of the council and their service is free.

You must ask for the SPSO for an independent review within 1 month our decision.

How to contact SPSO

Phone them on 0800 014 7299.

Write to them at Freepost SPSO.

Visit SPSO website


Help improve this webpage

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say





(Include if you would like a response to your feedback)