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Complaints, feedback and having your say

Citizens' Panel

We are always on the look out for new members to our Citizens' Panel

Citizens' Panel logo

Would you like to have a say on the issues that affect residents in East Renfrewshire? The East Renfrewshire Citizens' Panel is one of the ways that the Council listens to the views of local residents to help make decisions on how best to improve services and to inform key policies. As a Citizens' Panel member you will receive two short surveys a year asking for your views on local services and other important issues.

If you want to join and be a Citizens' Panel member, you can sign up at:

You can also contact our contractor, Engage Scotland, directly on freephone 0800 027 2245, or email

If you have any questions about the panel you can also contact or call 0141 577 3660.

East Renfrewshire Council is working to improve and modernise the services that we deliver for you, the citizens of East Renfrewshire.

The East Renfrewshire Citizens' Panel is a group of approximately 1,200 local people that broadly represent the local population, based on census data on area of residence, age, gender, ethnicity and tenure. Panel members provide their views on major issues that affect East Renfrewshire.

The results from the Panel help shape some of the council's major policies including the Outcome Delivery Plan and the Local Outcome Improvement Plan - Fairer EastRen. The Panel results also help us monitor satisfaction with the services we provide and identify those areas that we need to improve.

Recent findings from the panel

In 2018 the majority of Panel respondents told us that overall they continue to be satisfied with East Renfrewshire as a place to live. They perceive the council as caring and efficient and show high levels of satisfaction with Council services. East Renfrewshire's good reputation, good educational opportunities and safety were the most common reasons for living in the area. Panel members' views on the key priorities for the Council and partners included, education, roads and pavements and crime and/or anti-social behaviour. The Panel is a really useful way for the council to hear people's views, and the feedback helps us make sure that we continue to improve our services and meet the needs and expectations of our residents.

The full report on the 2018 Citizens' Panel survey, together with the technical report and the findings and newsletters of previous surveys, can be downloaded from the related documents section. However, if you would like further details, please contact us using the details above.

We use an external Panel contractor to ensure the confidentiality of the database and survey responses and that reporting of results is completely objective. 

You can apply to become a member of Citizens' Panel by filling in our electronic form, you can phone our Panel contractors directly on freephone 0800 027 2245 or email

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