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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Bins, recycling and rubbish

Ways to waste less

How to waste less. Composting. Smart Shopping. Repair and re-use.

External shot of an East Renfrewshire charity shop

It's great that we are recycling over 50% of household waste but with roughly half a tonne per household still heading to landfill each year, we need to take steps to reduce the amount of waste we produce in the first place.

Further tips are available under our Think Green campaign:


Don't throw it away! There are a number of online networks that make donating and sharing easy. You may even find an item to save you buying new.

How to home compost to improve your garden and reduce waste.

Cloth nappies will save you a small fortune in disposables and save hundreds of nappies from rotting in landfill.

Top tips to shop smart, save money and reduce waste.

How to give clothes a new lease of life and keep them out of the bin.

How to reduce food waste and save money.

How to stop junk mail unsolicited advertising mail.

Talking to you. Working with schools. Community engagement.

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