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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Bins, recycling and rubbish

Street cleaning and grass cutting

Information on our approach to street cleaning, grass cutting on verges and weed control.

We have a statutory duty under the Environmental Protection Act 1990 to keep specified land clear and public roads clean of litter and refuse so far as is practicable. The Code of Practice on Litter and Refuse (Scotland) 2006 defines standards of cleanliness which are achievable in differing locations and under differing circumstances.

What matters is how clean an area is, rather than how often it is swept. This means that the way we approach street-cleaning across the area does differ.

More information on how the Code of Practice is applied can be read in this PDF from the Scottish Government:

If you have an issue in your area you can report problems at the following links:

Road verge grass cutting

Grass cutting on roadside verges is carried out to protect sight-lines at junctions, for traffic safety, and for aesthetic reasons in urban or semi rural areas, where a one metre swathe adjacent to the carriageway will be cut. In general, we plan for up to a maximum of three cuts per year, between April and October, but this is dependent on growth and weather conditions. 

As there are no specific standards set for cutting and maintaining verges, it will be for the council to decide if any remedial action is required following verge maintenance.

Weed control

Weed control on public roads and footpaths is undertaken each year depending on growth and weather conditions. This work normally takes place between April and October. The council uses approved Systemic Biodegradable Herbicides which only attack green leaves and all herbicides are pet safe.

There is no specific standard set for weed control but we endeavour to undertake a programme of weed control on public roads and footpaths twice per year depending on growth and weather conditions. The timing of the works will be for the council to decide.

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