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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Think Green

Water usage

Boil only enough in your kettle for your immediate needs. Or purchase energy efficient/vacuum type kettles that reduce water wastage and maintain water heat for longer.  On average a UK household boils the kettle 1,500 times a year, and that three-quarters of British households overfill their kettles, wasting a total of £68m each year.

Mostly use showers rather than baths (1 bath = 5 showers).

Wait until you have a FULL load for washing either dishes or clothes. Save £30 a year by washing your dishes in a bowl rather than under a running tap.

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