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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Archives and information governance

Element 9: Data protection

The process by which the Council manages personal data.

Bank vault door

The Data Protection Act 1998 details how personal data should be managed.

East Renfrewshire Council is registered with the Information Commissioner's Office as a data controller, registration Z7145991.

The Chief Officer (Legal & Procurement) has responsibility for the monitoring of data protection compliance within the Council. Each department has a responsibility for ensuring compliance and each department nominates a data protection officer or officers.

The Council has produced a Data Protection Policy, approved by the Corporate Management Team, and has developed supporting guidance to assist staff in applying the data protection principles in their daily work. These resources are available on the staff intranet supported by an online training module.

The Data Protection section of the Council website holds the key Council data protection documents, and advises the public of their rights under the Act and details how the Council uses their information and how they can access the information held about them. You can access these data protection resources through the link on this page.


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