Skip to content

Our Customer Service opening hours will change from 3 April 2017. Opening hours will be 8.45pm - 4.45pm, Monday to Friday. The Payment Centre hours will be 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Bins, recycling and rubbish

Four bins graphic

Your four bin service

Recycling and waste collections will change in October 2016. The majority of households will move to a four-bin service.

Find out when your waste and recycling bins, boxes and sacks are emptied.
What to do if you think we have missed your collection.
(Arrange and pay for bulky or excess household waste to be uplifted. Fridges, freezers, mattresses, suites.)
A service for the collection of any waste that cannot be recycled.
From time to time you may need to replace your bins, box or bags which have been damaged or lost.
Find out what happens to your kerbside recycling once we take it away.
How to waste less. Composting. Smart Shopping. Repair and re-use.
A chargeable service for the collection of waste and recycling from businesses in East Renfrewshire.